Privacy Policy

1. Information We May Collect

We Manage Bangkok may collect personal information that clients voluntarily provide when they contact us, request a quotation, book a service, purchase a package, make a payment, or ask us to complete a task.

Depending on the service requested, this may include:

• name and contact details;
• telephone number, email address and LINE contact information;
• delivery, pickup or service addresses;
• booking, appointment and travel information;
• product preferences, sizes, specifications and purchasing instructions;
• payment and transaction information or proof of payment;
• communications, instructions and service history;
• identification or supporting documents where reasonably necessary for a requested service; and
• information about another person where the client asks us to arrange a service on that person’s behalf.

We will only request information reasonably necessary for the relevant service.

If a client provides personal information about another person, the client should ensure that they are authorised to provide that information where required.

2. How We Collect Personal Information

We may collect information directly from clients through our website, enquiry or booking forms, email, telephone, LINE, social media messaging, payment communications or other correspondence.

We may also receive information from third parties where reasonably necessary to carry out an authorised client request, such as suppliers, delivery providers, booking providers or other service providers.

3. How and Why We Use Personal Information

We may use personal information to:

• respond to enquiries and communicate with clients;
• prepare quotations and confirm service arrangements;
• provide concierge and coordination services;
• complete purchases, bookings, errands and other authorised tasks;
• coordinate with suppliers and third-party service providers;
• arrange deliveries, collections, transportation and appointments;
• process or coordinate payments where requested;
• maintain service, payment and transaction records;
• manage client credits and shopping advances;
• resolve enquiries, complaints, disputes or service issues;
• protect our legitimate business interests and prevent misuse or fraud; and
• comply with applicable legal, accounting, tax or regulatory obligations.

Depending on the circumstances, we may process personal information where it is necessary to perform or prepare for a service requested by the client, to comply with a legal obligation, for our legitimate interests where appropriate, or with consent where consent is required.

4. Sharing Information with Third Parties

We Manage Bangkok may share personal information only where reasonably necessary to provide an authorised service or comply with applicable law.

Relevant third parties may include:

• shops and suppliers;
• restaurants, hotels and venues;
• hospitals, clinics or other service providers;
• couriers and delivery providers;
• drivers and transportation providers;
• technicians and contractors;
• booking and travel providers;
• banks or payment providers;
• professional advisers or service providers supporting our business; and
• government authorities where legally required or reasonably necessary for an authorised service.

We will seek to disclose only the information reasonably necessary for the relevant purpose.

We Manage Bangkok does not sell clients’ personal information to third parties.

Independent third-party providers may process personal information under their own privacy policies and terms.

5. Payments

When coordinating purchases, services or payments, We Manage Bangkok may receive transaction information, payment confirmations or proof of payment.

Clients should never send We Manage Bangkok:

• passwords;
• PINs;
• one-time passwords (OTPs);
• CVV/CVC or other card security codes;
• online banking passwords; or
• other confidential authentication credentials.

Where banks, card processors, payment platforms or other third-party payment providers are used, those providers may process payment information under their own privacy policies and terms.

We Manage Bangkok does not request or store full payment-card details through this website.

6. Documents & Sensitive Information

Certain concierge tasks may require clients to voluntarily provide identification documents or other information reasonably necessary for bookings, applications, travel arrangements, deliveries, appointments, purchases or other requested services.

We will request and use such information only where reasonably necessary for the relevant authorised service and related administration, or where otherwise required or permitted by applicable law.

Clients should avoid sending documents or personal information that are not necessary for the requested task.

Where information is particularly sensitive, we will take reasonable care to limit its use and disclosure to what is necessary for the relevant purpose.

7. International Data Transfers & External Platforms

In providing our services, personal information may be processed through third-party platforms or service providers whose systems or servers may be located outside Thailand.

This may occur, for example, when using communication platforms, email services, cloud services, booking systems, payment providers or other international service providers.

Where personal information is transferred outside Thailand, We Manage Bangkok will take reasonable steps to handle such transfers in accordance with applicable data-protection requirements.

Third-party platforms remain subject to their own privacy policies, security practices and terms of service.

8. Data Retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, tax, dispute-resolution or legal requirements.

Retention periods may vary depending on the type of information and the nature of the service.

Information that is no longer reasonably required will be deleted, securely disposed of or otherwise handled appropriately, subject to applicable legal obligations.

9. Data Security

We Manage Bangkok takes reasonable organisational, administrative and practical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to client information should be limited to persons who reasonably require it to perform the relevant service or business function.

However, no method of electronic communication, transmission or storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Subject to applicable law and any relevant exceptions, clients may have rights relating to their personal information, including the right to:

• request access to personal information;
• request correction of inaccurate or incomplete information;
• request deletion or erasure where applicable;
• request restriction of processing where applicable;
• object to certain processing;
• request transfer or portability of data where applicable;
• withdraw consent where processing is based on consent; and
• submit a complaint to the relevant data-protection authority.

Exercising a privacy right does not necessarily mean that a request can always be fulfilled. Certain information may need to be retained or processed where required or permitted by law.

11. Website Cookies & Similar Technologies

The website may use cookies or similar technologies that are necessary for the website to function properly.

If We Manage Bangkok enables analytics, advertising or other non-essential tracking technologies, appropriate notice and consent options will be provided where required by applicable law.

Users may also manage certain cookie settings through their browser.

12. Privacy Requests & Contact

Clients who have questions about this Privacy Policy or wish to make a request concerning their personal information may contact:

We Manage Bangkok
Email: info@wemanagebkk.com

We may request reasonable information to verify the identity of the person making a privacy request before providing access to or making changes to personal information.

13. Changes to This Privacy Policy

We Manage Bangkok may update this Privacy Policy from time to time to reflect changes in our services, practices, technology or applicable requirements.

The latest version will be published on our website and will indicate the date it was last updated.

Last updated: 25 September 2026